If you are unhappy with the product, you can get in touch with us within 7 days of the delivery provided it is unused. Refund will be done within 7working days to the original payment method. Return of the product within 7 days.
– We will either replace it with another product of the same value or refund it in your bank account (Cash on Delivery Charges & Shipping Charges are non-refundable). All returns opted for full exchange will attract a processing fee . After deducting the amount, the balance will be transferred to your provided bank account.
Note: We inspect each item before sending it out, ensuring you get the best from us.
Can Festlit arrange for the product to be picked up from my address?
Yes, we do have reverse pick up facility.
Will I have to pay for returning the products?
Yes ,a nominal charge of ₹100 – 500 will be charged. We will schedule a reverse pick up for receiving the product from you.
I have received a wrong / defective product. How do I proceed?
We will schedule a reverse pick up for receiving the product from you & will reimburse the entire amount to you in the form of Festlit voucher or you can also opt for bank account transfer by proving us necessary banking details.
Can I cancel my order before it is shipped out?
Yes, you can cancel the order by mailing us at festlit.store@gmail.com only if the order is not dispatched. Once dispatched from our office it will be difficult for us to cancel the order.
Can I get a refund for my Prepaid order if I cancel it?
Yes, we will refund the amount to you once we verify the cancellation initiation from you(only if the package is not dispatched).
Whom should we contact for any other problem regarding to Refund?
You can WhatsApp us at +91 79808 94692
or mail us at festlit.store@gmail.com and our Customer care representative will help you out for all your problems.
